Here to help you start your academic journey

Wherever you are in the world, INTO's expert Enrolment Services Counsellors and Student Support Advisors are here  to help.

Our team speak a number of languages including Arabic, Cantonese, English, Farsi, French, Mandarin, Polish, Russian, Spanish, Swedish and Thai, and they all speak English too.

To get in touch, please chat to us online between 8.30am-5.00pm GMT. You can also visit our help page or email us at ukes@intoglobal.com

Meet the team

Amal - speaks Arabic

Amal Basta

Have you ever lived or studied abroad?

I was 14 years old when I moved to Germany from Sudan, and I completed all my school and university education there. I understand how it feels to study abroad, and am happy to help students overcome any difficulties while adapting to their new life.

What are the most common questions you get asked by students?

Students' questions vary between deadlines to confirm their offers, progression requirements and accommodation options.

Amber - speaks Mandarin

Amber Tsai

Have you ever lived or studied abroad?

Although I was born in the US, I grew up in Taiwan and later moved back to America. I was very young, but still remember the struggles of adapting to a new learning environment without any knowledge of English. I feel like my personal experience and my experience of the US education system helps me to guide our international students every day, from admissions requirements to finding information about majors and visas.

What are the most common questions you get asked by students?

Students usually have questions about scholarships and internship opportunities. I also receive requests to speak to current students so they can get a different point of view from someone who has been through the INTO experience.

Amy - speaks Thai

Amy Anderson

Have you ever lived or studied abroad?

I lived abroad in Thailand for a year and a half. I taught English to high school students and assisted some of my students through the process of applying to universities within Thailand and abroad. I loved seeing my students’ excitement once they got into their university of choice. I’m thrilled to assist more students in reaching their educational goals in the US.

What are the most common questions you get asked by students?

Students typically ask about the visa process, their next steps after confirming their place on campus, and what the INTO pathway programs offer them. I’m always excited to talk to students on the phone so we can make sure they’re on track to achieve their goals during their studies.

Andrew - speaks French

Andrew Horswill

Have you ever lived or studied abroad?

Yes, I lived in the South of France for nine years, and completed my entire secondary school education there. Thanks to living and learning abroad I now speak both French and English.

What are the most common questions you get asked by students?

Students are always interested in where they are staying and what is local to the area. It is always important for them to know that they will feel at home away from home.

Awisha - speaks Arabic

Awisha Bashir

Have you ever lived or studied abroad?

I've experienced life in both Libya and the UK. I was born here in Brighton, and then spent my adolescence years in Libya. Now I have my own little family, and moved back to the UK. Living and studying in both countries helps me understand what students go through adjusting to a new way of life. Many INTO staff have experienced this personally, so we can help students with any rough patches. We're here to help them embrace the change, and enjoy this new adventure.

What are the most common questions you get asked by students?

"When can I get my CAS statement?"

Basel - speaks Arabic

Basel Merched

Have you ever lived or studied abroad?

Yes, as someone who has moved to the UK to study, I feel that I am well positioned to understand the needs of international students. I am happy to share this experience when speaking to students, either in English or Arabic.

What are the most common questions you get asked by students?

"When is the deadline for confirmation?" It seems like I get this question from 1 in every 3 students.

Demy - speaks Arabic

Demyana Sidhom

Have you ever lived or studied abroad?

My ethnicity is Egyptian/Sudanese, so Arabic is my mother tongue language. Studying in the UK helps students to excel their English language capabilities and I love helping them get there. This life-changing experience helps students to work towards a successful career as the UK’s style of teaching embraces innovative teaching methods in high-tech learning environments.

What are the most common questions you get asked by students?

When’s the deadline to confirm? What scholarships are offered by INTO? How many students are in each class?

Diana - speaks Polish

Diana Stec

Have you ever lived or studied abroad?

I lived in Abu Dhabi for 2 years when I was 8 years old, and studied at an international school there. I moved to the UK from Poland 8 years ago, and completed my undergraduate degree in Applied Psychology and Criminology at the University of Brighton. I very much relate to our students as I have twice experienced living in a foreign country, and can certainly recommend the whole experience.

What are the most common questions you get asked by students?

The most common questions are around possible scholarships and degree progression options.

Eddie - speaks Arabic

Eddie Alnema

Have you ever lived or studied abroad?

Yes, as I moved to live in the UK, I feel I have a better understand for the country in which I can answer most of the international students questions about life in the UK and I’m happy to speak to our students in Arabic or English.

What are the most common questions you get asked by students?

Most commonly asked questions are around confirmation deadlines and accommodation.

Engy - speaks Arabic

Engy Gubrial

Have you ever lived or studied abroad?

I was born in Sudan and my parents moved to the UK when I was three years old. I know how difficult it is to adjust to a new environment, learn a new language and embrace a new culture. I’m happy to share my own experiences when advising students about their options and provide all the necessary support. I counsel students coming from the Middle East and other regions, utilising my bilingual language skills.

What are the most common questions you get asked by students?

The most common questions I’m asked are about progression requirements (including GRE scores), housing options and visa applications.

Ferran - speaks Spanish, Catalan and Mandarin

Ferran Perez Mena

Have you ever lived or studied abroad?

I studied my Master’s degree in Taiwan and I’m currently undertaking my PhD in International Relations in the UK. The study abroad experiences I’ve had have helped me to understand the potential challenges that our international students might face as a result of moving abroad, so I’m able to advise and support them through the application process.

What are the most common questions you get asked by students?

When will I receive my I-20? What’s the process to apply for a US visa?

Hami - speaks Farsi and Swedish

Hami Dodangeh

Have you ever lived or studied abroad?

I lived in Sweden for eight years, after which I moved to the UK and have lived and studied here ever since. I’m originally Iranian, so I come from a multicultural background and I’m always delighted to speak to students from all around the world.

What are the most common questions you get asked by students?

Students often ask about the accommodation and learning environments that they’ll be entering into. We offer excellent accommodation options and facilities to all of our students to make sure that they feel safe, comfortable and get the most out of their time with INTO.

Hannah

Hannah Taylor

Have you ever lived or studied abroad?

I live in California but I’m originally from England. I chose to study abroad in the US as part of my degree; I spent a year at the University of Tennessee. The best things about studying abroad are learning about the local culture and the cultures of all your international friends. You also experience a different education system which places you ahead of your peers.

What are the most common questions you get asked by students?

Students inquire about whether they’re eligible for our pathway programs or direct entry based on their current international qualifications. I advise students about how to progress to a chosen academic major and the further study required to reach their career goals. I’m also happy to talk about our university locations and the social and entrepreneurial activities available to our students.

Hengyi - speaks Mandarin and Cantonese

Hengyi Wang

Have you ever lived or studied abroad?

I was born and raised in China and came to the UK as an international student, graduating from the University of Manchester. While I was a student, I helped international students integrate into life in the UK as an event organiser. Living and working in the international student community has given me an in-depth understanding of the needs of students and their parents, and a passion for helping deliver a unique overseas study experience.

What are the most common questions you get asked by students?

Progression, subject and course details, the overseas study experience and career prospects are the most common questions from students and their parents.

Inesa - speaks Russian

Inea Prokopenkova

Have you ever lived or studied abroad?

I came to the UK from Lithuania in 2007 to do my bachelor's degree, and have lived here ever since. Being an international student myself I understand how challenging it can be studying abroad and getting used to life in another country. I understand how important it is to receive support and advice while taking this big step in life.

What are the most common questions you get asked by students?

The most common questions are around progression and finding the right pathway courses.

Maggie - speaks Mandarin and Polish

Maggie Dziem

Have you ever lived or studied abroad?

I've lived in both China and the UK for five years. I studied a Chinese language course, followed by a Master's degree in Chinese Language at Nanjing Normal University. I've worked for Chinese companies based in Guangzhou and Shenzhen, and have travelled extensively across South-East Asia, gaining valuable experience of living abroad.

What are the most common questions you get asked by students?

The most common questions refer to visas, accommodation, and progression pathways.

Maryana - speaks Arabic

Maryana Meikhail

Have you ever lived or studied abroad?

I was born in Kuwait, came to the UK when I was four years old and have remained in the UK since. During my degree years, I worked with students who came to study English as a second language. This gave me a big insight into the struggles that students may face while studying a new language and adapting to a new life in a country that they aren’t used to.

What are the most common questions you get asked by students?

When’s the deadline? Can I live off campus? Can I get a scholarship?

Mohammed - speaks Arabic

Mohammed Al-Awadhi

Have you ever lived or studied abroad?

Yes, I lived in the UAE for about 8 years before I moved to the UK. I also completed my GCSEs, A-levels and undergraduate degree here. I believe that being an international student from a young age has given me a better understanding of the needs of today's international students.

What are the most common questions you get asked by students?

Students often ask "when is the deadline to confirm my place?"

Qi - speaks Mandarin

Qi Yu

Have you ever lived or studied abroad?

Before moving to the UK, I lived in France. My experience of living in different countries helps me to relate to our international students and give them the support they need.

What are the most common questions you get asked by students?

What’s the deadline to confirm the offer? What’s the progression rate? What are the entry requirements?

Wenwen - speaks Mandarin and French

Wenwen Liu

Have you ever lived or studied abroad?

I've lived in Beijing, New York, Montreal, and Vienna; I speak Mandarin, English, French and German. I enjoy the art, literature and cuisine of different countries, and find it very rewarding to speak to students eager to explore their academic and cultural interests abroad.

What are the most common questions you get asked by students?

I'm often asked if other students from their home country will be attending the university, as well as the difference between pathway programmes and direct entry.